At Ruchira Masale, we strive to ensure your complete satisfaction with our products. If you are not entirely happy with your purchase, we’re here to help.
Eligibility for Returns
You can request a return if:
The product you received is defective or damaged.
You received an incorrect product that does not match your order.
The product is unopened, unused, and in its original packaging.
Return Window
Returns are accepted within 7 days of receiving the product.
To be eligible, you must provide proof of purchase, such as the order receipt or invoice.
How to Initiate a Return
Contact Us: Reach out to our customer support team via email or phone to initiate a return.
Provide Details: Share your order ID, proof of purchase, and reason for the return.
Approval and Pickup: Once approved, we will arrange for the product to be picked up or guide you on how to send it back.
Refund Policy
Refunds will be processed after the returned product has been inspected and approved.
Approved refunds will be credited to your original payment method within 7-10 business days.
For COD orders, refunds will be issued via bank transfer or store credit.
Non-Returnable Items
The following items cannot be returned:
Opened or used products.
Products purchased on sale or as part of special promotions.
Damages caused by mishandling after delivery.
Need Help?
If you have any questions about our returns or refund process, feel free to contact our customer care team:
