At Ruchira Masale, we are committed to delivering your favorite spices to your doorstep in a timely and secure manner. Here’s everything you need to know about our shipping and delivery process.
Shipping Locations
We deliver across India.
For international orders, please contact our customer support team for assistance.
Delivery Time
Standard Delivery: Orders are typically delivered within 5-7 business days from the date of dispatch.
Express Delivery: Available in select locations, with delivery within 2-3 business days.
Delivery timelines may vary based on your location and order size.
Shipping Charges
Free Shipping: Enjoy free shipping on orders above ₹500.
For orders below ₹500, a nominal shipping fee will be applied at checkout.
Order Tracking
Once your order is shipped, you will receive an email or SMS with the tracking details.
You can track your order in real-time using the provided tracking number.
Order Processing Time
Orders are processed within 1-2 business days after confirmation.
For orders placed on weekends or holidays, processing will begin on the next working day.
Delivery Partners
We work with reliable delivery partners to ensure that your order reaches you safely and on time.
Important Notes
Please provide accurate delivery details to avoid delays.
In case of delays due to unforeseen circumstances (e.g., weather conditions or strikes), we will keep you informed and work to resolve the issue quickly.
Damaged or Missing Items
If your order is damaged during shipping or if any items are missing:
Contact our customer support team within 48 hours of delivery.
Share your order details and photos of the package for quick resolution.
